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FAMILY WELLBEING SERVICE
1&3/155 Patrick Street Laidley QLD 4341
AMAROO EARLY LEARNING AND DEVELOPMENT CENTRE
4 Madden Street Silkstone QLD 4304
FAMILY PARTICIPATION PROGRAM
3 Wharf Street Ipswich QLD 4305
IPSWICH CHILDREN & FAMILY CENTRE
85 Lobb Street Ipswich QLD 4305
SOCIAL HEALTH PROGRAM
3 Wharf Street Ipswich QLD 4305
Kambu Health Complaints and Feedback Form
We are committed to providing safe, respectful, and high-quality care. Your feedback helps us improve our services.
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If you would like to lodge a formal complaint or provide any feedback, please use Kambu Health Client Experience Form
If you are unable to complete the online form, please use the Kambu Health Complaints and Feedback Form
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For more information about how we manage complaints and feedback, please see below:
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External Complaints
If you have lodged a complaint with Kambu Health and are not satisfied with the outcome, you may choose to escalate your complaint to an external independent body.
Health Services Complaints
If your complaint relates to a health service provided to you, a family member, or someone in your care, you can contact the Office of the Health Ombudsman.
Online
www.oho.qld.gov.au
Email
complaints@oho.qld.gov.au
Phone
133 OHO (133 646)
Monday to Friday, 9:00am–5:00pm
Post
Office of the Health Ombudsman
PO Box 13281
George Street
Brisbane QLD 4003
Programs Complaints
For complaints relating to programs or non-clinical services, you may contact the following external agencies:
Department of Families, Seniors, Disability Services and Child Safety
Online
Online Complaints and Compliments Form
Phone
1800 080 464 (free call from landlines)
Post
Complaints Unit
Department of Families, Seniors, Disability Services and Child Safety
Locked Bag 3405
Brisbane QLD 4001
Office of the Information Commissioner Queensland
Phone:1800 642 753
Queensland Human Rights Commission
Phone: 1300 130 670
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Emergency contact:
Always call 000 if you are facing an emergency or immediate danger.
Key Services and Contact Numbers:
Services that can assist you and or your family in times of need (sorry business, depression, other worries, and concerns)
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13HEALTH
Telephone: 13 43 25 8
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13YARN
Telephone: 13 92 76
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Services Australia
Telephone: 1800 136 380
Beyond Blue
Telephone: 1300 224 636
Lifeline
Telephone: 13 11 44
Drug and Alcohol Support
Telephone: 1800 177 832
Sexual Assult Line
Telephone: 1800 010 120
DV Connect (Women)
Telephone: 1800 811 811
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DV Connect (Men)
Telephone: 1800 600 636
Homeless Hotline
Telephone: 1800 474 753
Child Safety Ipswich
Telephone: 3432 1500
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Child Safety West Moreton District Intake and Assessment
Telephone: 3432 1500
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Child Safety After Hours​
Telephone: 1800 177 135
Kids Help Line
Telephone: 1800 55 1800
Head Space
Telephone: 1800 650 890
QLife anonymous and free LGBTIQ+ peer support
Telephone: 1800 184 527
Mens Line Australia
Telephone: 1300 789 978
Suicide Call Back Service
Telephone: 1300 659 467
Disability Gateway
Telephone: 1800 643 787
Medicare Mental Health
Telephone: 1800 595 212
1800 RESPECT
Telephone: 1800 737 732
Relationships Australia
Telephone: 1300 364 277
Open Doors Youth Service
Telephone: 0478 672 274
Rental Tenancies Authority First Nations Phone Line
Telephone: 1800 524 212
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